FAQs (Frequently Asked Questions) | humm by flexifi

New Customer

  • How does humm by flexifi work?

    We’re a retail instalment payment plan facility! In simple terms, we’re an easy alternative to paying with cash or credit card for goods offered by our Retail Partners.

    humm by flexifi allows you to spread the cost of your purchase across our partner stores. Each store has different plans to offer, so best check plans with your chosen partner store (retailer). It’s that simple!

    Complete a humm by flexifi application (please ensure that you are not using Internet Explorer) and we will assess it for you. If you are approved for finance with humm by flexifi, you can use this approval to make purchases in multiple Retail Partner Stores!

    * Upfront fee's of; €40 application fee, monthly account keeping fee (dependant on your plan) & interest per month after your interest free period is over are applicable depending on your bespoke plan.

  • Am I eligible for humm by flexifi?

    To be eligible for flexifi you must meet the following criteria:

    • Be at least 18 years of age
    • Provide proof of PPS number & address
    • Be an Irish citizen or permanent resident of Ireland
    • Earn a minimum taxable income of €1,000 per month
    • Have a current credit/debit card and a photo ID
    • Have a good credit history
  • What documents are required?

    If you have not fully submitted your application for assessment, you can resume and complete the application through our website, provided you have received a Resume Code. This code appears in the Privacy email you would have received when you requested your Consent Code.

    To resume your application, follow this link

    You’ll need to click “Resume an existing application” and enter your Resume Code.

    Please note, if your application has already been submitted for assessment, it can’t be resumed. If you need to submit additional documents, simply reply to the email you’ve received from us, or send the relevant documents to documents@flexifi.com with your full name in the subject line.

Your Account

  • I can't access my online portal – can you help?

    Sure! Visit your online portal, myaccount.flexifi.com and hit “Forgot your password”. Enter the email address that you used to make your application and we will send you a link to reset your password. Simple!

  • How do I update my card details for payment?

    Amending your card details is easy through your online portal. Simply visit myaccount.flexifi.com and click on your agreement number. Your online portal also gives you the option to make a one-off payment, request a statement and change your address.

  • Can I pay off my humm by flexifi agreement early?

    Yes, you can pay off your humm by flexifi Agreement early without any additional fees or charges. You will only pay the balance owing (including interest) up until the point of closure.

    You can make additional payments at any time, and you can do this as often as you like – simply log in to your online customer portal (you will have received an email about logging in when you made your purchase), and clicking on your agreement number, and click making a “One-Off Payment”. As we said, you can do this is as often as you like!

Get started today with humm by flexifi

You will need

  • A government ID

    A passport or drivers licence.

  • To be over 18

    You must be over 18 years of age.

  • Earn a minimum of €1,000 per month.

    Subject to terms and conditions for €500 and above.

  • Supporting Documents

    You must provide evidence you earn over €1,000 per month. E.g a payslip & bank statement.

Subject to terms and conditions

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